Store details and acceptance
Policy draft: add the legal name and contact details of your business and the terms that apply when customers use your store.
Products and personalisation
Explain your product descriptions, availability, acceptable personalisation requests and any substitution rules you actually offer.
Orders and payments
Describe when an order is accepted, which payment methods are supported, and how pricing or availability issues are handled. Customers should review the displayed product prices and delivery charges before placing an order.
Delivery arrangements
Specify your delivery coverage, date/time selection conditions, fulfilment process and the process for delivery-related issues.
Cancellations and refunds
Refer to your approved cancellation and refund policy. Add the actual conditions that apply to your product types.
Customer support and disputes
Add your support process and the legal terms applicable to your business and jurisdiction. This draft must be adapted before it becomes your final store policy.
