Requesting a cancellation
Policy draft: provide your cancellation request channel and the actual cutoff conditions that apply before fulfilment begins.
Order changes
Explain whether product, message, address or delivery changes can be requested and when such changes may no longer be possible.
Perishable and personalised products
Define the rules that apply to flowers, cakes and personalised items in your store. Add your real eligibility criteria rather than assuming all product types follow the same rules.
Problems with an order
Explain how customers should report missing, damaged or incorrect items, what information is needed, and your actual review process.
Approved refunds
Add your approved refund methods, processing times and treatment of product, delivery and payment-related charges.
Contact and assistance
Provide the support details and hours applicable to your business. Finalise these conditions before presenting this draft as your business policy.
